Roadside Assistance Specialist
2 weeks ago
Roadside Assistance Specialist
Overview: Join a team dedicated to providing exceptional support and service to our members. At the American Automobile Association, we are committed to delivering outstanding experiences that help our members navigate life's challenges.
Compensation: Competitive hourly wage with opportunities for additional earnings through performance-based incentives.
Training: Comprehensive training program designed to equip you with the necessary skills and knowledge for success.
Benefits: Enjoy a comprehensive benefits package including medical, dental, vision, and wellness programs.
Retirement Plan: Take advantage of our 401k plan with company matching contributions.
Incentives: Monthly bonus opportunities based on performance.
Paid Time Off: Accrue paid time off monthly, with additional hours allocated for community service activities.
Team Environment: Collaborate with a team that values your contributions and is committed to providing top-notch service.
Key Responsibilities:
- Operate a service vehicle to assist members with various roadside needs, including tire changes, lockouts, and fuel delivery.
- Engage with customers on-site to build rapport and trust while effectively addressing their concerns.
- Utilize sales techniques to promote AAA products and services during service interactions.
- Employ on-board technology for communication and navigation purposes.
- Complete necessary documentation, including call logs and service invoices.
Qualifications:
- Strong verbal and written communication skills, even in high-pressure situations.
- Basic understanding of vehicle mechanics and common issues leading to breakdowns.
- Proven problem-solving abilities and a keen sense of member safety.
- Ability to operate both manual and automatic vehicles.
Education & Experience:
- Minimum of two years in a customer-facing role.
- Relevant training and certifications in automotive service preferred.
- ASE certification is a plus.
Work Environment:
Work outdoors in various conditions while providing roadside assistance. Physical requirements include lifting and carrying items up to 50 pounds and performing tasks that may require bending and kneeling.
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