Operations Coordinator for Driver Onboarding

1 week ago


Los Angeles, California, United States Returnmates Full time

Job Description

Company Overview

Sway is a fast-growing technology and logistics startup that provides consumers with a seamless return experience. Our mission is to make online shopping more enjoyable by combining technology and logistics.

The Role

We are seeking an Operations Coordinator to support our Driver operations across all markets. You will play a pivotal role in creating processes that provide drivers with an amazing experience from the moment they apply.

Responsibilities

  • Manage Driver Onboarding Processes and Experience
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement necessary changes
  • Own all Driver Communications and Outreach
  • Help Local Markets source Drivers when needed

Requirements

To be successful in this role, you should have:

  • A Bachelor's degree from an accredited college/university
  • 2-4 years of experience in managing complex projects/programs through to completion
  • Excellent problem-solving abilities with a focus on process improvement
  • Ability to work in person at the warehouse facility full-time

Preferred Qualifications

Prior experience managing independent contractors and a strong understanding of e-commerce, the online returns process, and logistics would be beneficial.

What We Offer

  • A fun and engaging work environment
  • Training & development opportunities
  • A competitive salary of $20 per hour

About Sway

We thrive on ownership and collaboration to achieve the best outcomes. Our culture promotes constructive debate and supports each other to enjoy the journey together.



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