Central Operations Associate
5 days ago
We are seeking a highly skilled Central Operations Associate to join our team at Returnmates. This role is responsible for creating processes that provide drivers with an amazing experience from the moment they apply.
Job DescriptionSway, a fast-growing LA-based technology and logistics startup, is looking for a talented individual to support Sway's Driver operations across all markets. As a Central Ops Associate, you will play a pivotal role in scaling the business by managing a diverse team of independent contract drivers, working with 3rd party service providers, and liaising with the HQ operations team to share learnings and constantly innovate on our current model.
Responsibilities- Own our Driver Onboarding Processes and Experience
- Own Driver Conversions and our Top of Funnel (ATS System)
- Work directly with 3 third-party service providers
- Act as the primary point of support for all onboarding and application questions
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement necessary changes.
- Own all Driver Communications and Outreach
- Own all Supply related labor planning and Route Postings
- Help Local Markets source Drivers when needed.
- Create and execute creative Holiday or campaign plans to get ahead of demand spikes.
To be successful in this role, you will need:
- Bachelor's degree from an accredited college/university
- 2-4 years of experience (high-growth startup experience is a plus)
- Experience, managing and directing the work of independent contractors
- Experience in managing complex projects/programs through to completion
- Ability to work in person at the warehouse facility full-time
- Excellent problem-solving abilities with a focus on process improvement
- Strategic thinker with the ability to develop and execute business strategies
We offer a competitive salary of $20/hour and a fun and engaging work environment. If you're passionate about logistics and eager to take on new challenges, we encourage you to apply.
We strive to create a culture that values collaboration, transparency, and continuous learning. Our team is dedicated to making online shopping more enjoyable by providing a return experience that's as seamless as the purchase.
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