Intake Coordinator

2 weeks ago


Los Angeles, California, United States JS Abrams Law Full time

As an Intake Coordinator with JS Abrams Law, a rapidly growing AV-rated boutique law firm in California, you will play a critical role in surveying prospective clients, empathizing with them on the details of their cases, managing new client onboarding and data entry, and helping our lawyers book and manage appointments.

We are seeking a full-time Intake Coordinator to join our tight-knit, supportive, and passionate legal team. If you have prior customer service experience, great communication skills, and a passion for helping others, we encourage you to apply.

Key Responsibilities
  • Supervise new client onboarding and current client files through data entry and paperwork collection to ensure our cases are managed efficiently.
  • Screen incoming potential client phone calls to make sure the case falls within the scope of the firm, while helping the caller feel heard and understood.
  • Book consultations for prospective clients with our lawyers to expand our caseload and ensure meeting schedules are accurate.
  • Perform miscellaneous clerical tasks as needed, including transcription, research, spreadsheet management, and email writing to ensure operational efficiency.
Requirements
  • A high school diploma or GED is required; a Bachelor's degree is a plus.
  • Solid data entry, spreadsheet management, and computer skills.
  • Possesses outstanding communication skills and sense of empathy.
  • Sales or customer service experience highly valued.
  • CRM and case management software experience a plus.
About Our Offerings
  • We provide comprehensive training with senior intake staff and attorneys.
  • Medical, dental, and vision benefits.
  • A 401(k) plan with employer matching.
  • Discretionary/performance-based bonuses and incentives.
  • A great work-life balance.
  • Tremendous room for growth and development.
  • Paid holidays, paid time off, contributions towards continuing education, convenient covered parking, regular team-building events such as dinners, game nights, and other fun activities.
  • Opportunities for a hybrid work schedule after all training is complete and all job requirements are regularly satisfied.

Please note that the estimated salary for this position is between $20-$25 per hour, based on industry standards and market conditions in California.



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