Community Operations Assistant

2 weeks ago

Dallas, Texas, United States LURIN Management Services LLC Full time

Position Summary:

The Community Operations Assistant plays a vital role in supporting the Community Director in overseeing all operational and financial elements of the property, ensuring that organizational objectives are achieved. This is accomplished by optimizing property performance in key areas such as leasing, revenue collection, resident engagement, financial growth, property enhancements, compliance, and reporting.

Core Responsibilities:

  • Exhibit and advocate for a complete commitment to delivering exceptional experiences for residents and staff, adhering to company standards and fair housing regulations.
  • Assist in enhancing the operational efficiency of the property.
  • Collaborate with the Community Director to ensure prompt rent collection while being mindful of legal collection practices.
  • Conduct property tours and lease units to potential residents, tracking leasing targets to ensure compliance with established standards.
  • Facilitate quick turnover of units to minimize revenue loss due to vacancies, in line with property readiness protocols.
  • Manage property expenses, process payments, and maintain accurate financial records.
  • Ensure that service providers meet company quality expectations in their work.
  • Maintain accurate and current records of resident and unit maintenance in accordance with LURIN maintenance guidelines.
  • Assist in preserving the property's physical condition by conducting inspections for cleanliness, market readiness, and safety concerns alongside the Community Director.
  • Support resident relations by promptly addressing resident inquiries and issues, informing them of payment procedures and property policies, and escalating complaints to the Community Director when necessary.
  • Prepare invoices for accuracy before submission to the Community Director and assist in the monthly financial reporting process, including variance explanations.
  • Review and compile operational reports by designated deadlines.

Physical Requirements/Work Environment:

The physical demands and environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Requirements: While performing the duties of this position, the employee may be required to stand, walk, sit, use tools or controls, reach with hands and arms, and communicate effectively. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: The noise level in the work environment is typically moderate.

Qualifications:

  • 1-2+ years of experience in bookkeeping or Affordable/Tax Credit Housing.
  • 1+ year of experience in a similar role within a property of 300+ units, not necessarily in a supervisory capacity.
  • High School Diploma or GED equivalent.
  • Basic bookkeeping skills, including the ability to perform arithmetic operations and create bar graphs.
  • Flexibility to work a varied schedule, including special events and weekends.
  • Familiarity with Onesite/Yardi software.

Competencies:

  • Positive, encouraging, and team-oriented mindset.
  • Ability to excel in a dynamic environment with frequent changes in focus and direction.
  • High level of professionalism and discretion in handling confidential matters.
  • Strong emphasis on customer service in all job-related actions, fostering this value among team members.
  • Detail-oriented with excellent communication and analytical capabilities.


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