Customer Experience Advocate
3 weeks ago
Fastr is seeking a Customer Experience Advocate to join our team. As a Customer Experience Advocate, you will be responsible for communicating with customers to understand their issues and providing timely updates and solutions.
Key Responsibilities:
- Communicate with customers to understand issues and provide timely updates and solutions
- Troubleshoot and resolve customer-reported issues, escalating to the development team as necessary
- Collaborate with the development team to identify and implement long-term solutions to recurring problems
Requirements:
- 4+ years of experience working with ecommerce platforms
- Proficiency in PHP, with knowledge of object-oriented design patterns
- Experience with MySQL and DQL for data gathering
- Skill in React, HTML, CSS, JavaScript/jQuery
- Strong written and verbal communication skills in English
- Proactive problem-solver, detail-oriented, and adaptable in a fast-paced environment
What We Offer:
- $80,000 - $110,000 per year (dependent on location)
- Flexible remote work arrangement
- Ongoing access to professional services in development, design, strategy, and web performance
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