Customer Experience Advocate

3 weeks ago


Boston, Massachusetts, United States Fastr Full time
Job Description

Fastr is seeking a Customer Experience Advocate to join our team. As a Customer Experience Advocate, you will be responsible for communicating with customers to understand their issues and providing timely updates and solutions.

Key Responsibilities:

  • Communicate with customers to understand issues and provide timely updates and solutions
  • Troubleshoot and resolve customer-reported issues, escalating to the development team as necessary
  • Collaborate with the development team to identify and implement long-term solutions to recurring problems

Requirements:

  • 4+ years of experience working with ecommerce platforms
  • Proficiency in PHP, with knowledge of object-oriented design patterns
  • Experience with MySQL and DQL for data gathering
  • Skill in React, HTML, CSS, JavaScript/jQuery
  • Strong written and verbal communication skills in English
  • Proactive problem-solver, detail-oriented, and adaptable in a fast-paced environment

What We Offer:

  • $80,000 - $110,000 per year (dependent on location)
  • Flexible remote work arrangement
  • Ongoing access to professional services in development, design, strategy, and web performance


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