Patient Experience Advocate

3 weeks ago


Boston, Massachusetts, United States Abridge Full time
About Abridge
Abridge is a trailblazing healthcare technology company that aims to revolutionize the way clinicians and administrators interact with patients. Our AI-powered platform has been purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on their patients.

The Job Description
As a Partner Success Manager at Abridge, you will be responsible for ensuring the success of our customers by providing them with the necessary tools and support to effectively utilize our solutions. This includes building strong relationships with assigned customers, understanding their needs, and driving the successful adoption of our products and services.

Your Key Responsibilities
- Identify and address any issues or concerns raised by stakeholders and clinicians, collaborating with internal teams to provide timely resolutions.
- Proactively identify opportunities for improvement in end-user experience and address any adoption challenges identified within our data.
- Collaborate with cross-functional teams, including sales, marketing, and product, to deliver a seamless customer experience.

Why Join Us?
- Be part of a dynamic and supportive team that values innovation, collaboration, and continuous learning.
- Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, and more.
- Have opportunities to grow and develop your career in a rapidly evolving industry.
- Work on projects that have a direct impact on the lives of patients and clinicians.
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