Customer Experience Strategist

4 days ago


Boston, Massachusetts, United States TetraScience Full time
TetraScience: Accelerating Human Life with Scientific Data and AI Cloud

At TetraScience, we're pushing the boundaries of scientific innovation by harnessing the power of data and AI. As a Customer Experience Strategist, you'll play a pivotal role in ensuring our customers achieve their mission-critical objectives.

About the Role

We're seeking a seasoned professional with a strong customer-centric approach to deliver elite experiences. This involves owning all aspects of customer relationships, including retention, expansion, and satisfaction. You'll manage the renewal experience, identify new business opportunities, and collaborate with our team to drive success.

Key Responsibilities
  • Deliver exceptional customer experiences through proactive outreach and engagement
  • Own key success metrics, including NPS, CSAT, and Success Plan objectives
  • Capture and analyze customer feedback to inform product roadmaps and resolve issues
  • Collaborate with internal stakeholders to align customer needs with business goals
Requirements
  • A minimum of 7+ years of experience in Customer Success, Professional Services, or Consulting in an Enterprise SaaS environment
  • An understanding of software development and cloud-based data infrastructure (AWS, GCP, Azure)
  • Excellent communication skills to interface with senior-level business leaders and technical stakeholders
What We Offer
  • Competitive salary ($115,000 - $135,000 per year) and equity in a fast-growing company
  • Supportive culture of continuous improvement and professional growth
  • Generous paid time off (PTO) and flexible working arrangements


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