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Ambassador of Customer Experience

2 weeks ago


Boston, Massachusetts, United States Capital One Full time

As a Café Ambassador at Capital One, you are at the heart of our community.

You will introduce customers to our best-in-class services and create memorable experiences. Every day is an opportunity for you to make a difference in people's lives and help them achieve financial freedom.

Our café is a place where we connect with others and build relationships. As an Ambassador, you will be part of a supportive team that values teamwork, problem-solving, and creating thoughtful customer experiences.

We are looking for someone who is outgoing, self-driven, and passionate about building connections and having meaningful conversations. If you are a strong communicator and enjoy working with people, this could be the perfect role for you.

Some key responsibilities include:

  • Creating an inclusive environment where all customers and team members feel welcome
  • Engaging with customers and the community in all areas of the café
  • Guiding customers through goal setting and advocating for better financial literacy

With opportunities for growth and development, you will have the chance to learn new digital and technical skills and partner with local businesses to plan events.