Customer Experience Representative

3 days ago


Boston, Massachusetts, United States Capital One Careers Full time
About Capital One

At Capital One, we're on a mission to move dreams forward by helping people achieve financial freedom. Our team of dedicated professionals is passionate about creating an exceptional customer experience and driving business results.

Job Description

This role is ideal for an outgoing, self-driven individual who thrives on building connections and having meaningful conversations with people. As a Café Ambassador, you'll be the face of our brand, introducing customers to our best-in-class services and creating memorable experiences.

Your primary focus will be on guiding customers through goal setting, advocating for better financial literacy, and promoting our unique benefits and resources. You'll work closely with your energized team of Ambassadors to inspire and motivate each other as you strive for excellence.

Key Responsibilities:
  • Create Inclusive Environment: Help bring the Café experience and our brand to life by fostering an inclusive environment where all customers and team members feel welcome.
  • Proactively Engage Customers: Proactively engage with customers and the community in all areas of the Café, providing assistance, showing off our cool services and products, or having deeper conversations about their financial journeys.
  • Advocate Financial Literacy: Guide customers through goal setting by meeting them where they are and advocating for better financial literacy through discovery and Capital One resources.
  • Team Collaboration: Be a team player and work with an energized team of Ambassadors helping to inspire teammates as they inspire you.
Required Skills and Qualifications

To excel in this role, you should possess the following skills and qualifications:

  • High School Diploma or equivalent certification required; associate's degree preferred.
  • At least 1 year of retail, sales, or customer service experience.
  • Strong written and oral communication skills.
Benefits

As a valued member of our team, you'll enjoy a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. These benefits include:

  • Comprehensive Health Insurance: Enjoy access to top-notch medical, dental, and vision coverage.
  • Financial Well-being: Take advantage of our financial wellness programs, including education and planning tools.
  • Work-Life Balance: Enjoy flexible scheduling and time off to recharge and pursue your passions.
Estimated Salary: $45,000 - $55,000 per annum

We offer a competitive salary range based on location and experience. Please note that this estimate may vary depending on your specific circumstances.



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