IT Managed Services Consultant

2 weeks ago


Petoskey, Michigan, United States Mann IT Full time

Welcome to Mann IT, where we are at the forefront of IT managed services. Our innovative and all-encompassing solutions empower organizations to excel in the digital landscape. With a focus on kindness and customer satisfaction, our team of adept service technicians is committed to excellence and innovation.

Position Overview:

As a Managed Service Specialist, you will be the key resource our clients rely on. If you are a proactive, tech-savvy individual who enjoys problem-solving and enhancing client experiences, this role is tailored for you. Immerse yourself in a dynamic environment where you will engage in on-site troubleshooting, manage help desk inquiries efficiently, and undertake exciting projects. You will also have the opportunity to learn and master cutting-edge technologies, including the latest advancements in cybersecurity.

Your Responsibilities:

1. Client Engagement:

  • Serve as the approachable representative our clients can trust, demonstrating empathy and patience.
  • Translate technical concepts into understandable terms, ensuring clarity and comprehension.
  • Honor the diverse backgrounds and skills of our clients, fostering confidence and respect.

2. On-Site Implementations:

  • Execute high-level on-site installations of hardware, software, and network systems.
  • Guarantee seamless integration of advanced technologies with existing systems.

3. Help Desk Assistance:

  • Address help desk inquiries with promptness and effectiveness.
  • Troubleshoot hardware and software challenges remotely or on-site, minimizing client downtime.
  • Adhere to established procedures for ticket management, time tracking, and expense reporting.

4. Technical Documentation:

  • Maintain detailed records of installations and configurations.
  • Provide comprehensive reports and updates to clients and internal teams.

5. Team Collaboration:

  • Collaborate with our dynamic team to solve intricate technical challenges and develop innovative solutions.

6. Training and Development:

  • Deliver foundational training to end-users on new IT systems and technologies.
  • Stay informed about industry trends to contribute to our company's growth and security initiatives.

7. Physical Requirements:

  • Lift and carry equipment weighing up to 20 pounds.
  • Perform tasks that may involve bending, stooping, and reaching.
  • Occasionally utilize ladders and lift equipment.
  • Spend a significant portion of the day standing while on-site.

Complete additional tasks as assigned by management.

Qualifications:

· A minimum of 1 year of experience in IT support, on-site installations, and help desk operations.

· Proficient in troubleshooting hardware and software issues using RMM and other MSP dashboard tools.

· Familiarity with PSA software for managing time and tickets (e.g., ConnectWise, AutoTask).

· Strong understanding of operating systems, networks, and IT security.

· Excellent communication and interpersonal skills, emphasizing patience and humility.

· Ability to work independently and collaboratively within a team.

Benefits:

· Unlimited vacation time to recharge and return revitalized.

· Unlimited sick and mental health days, prioritizing your well-being for optimal performance.

Mann IT is an equal-opportunity employer. We celebrate diversity and encourage candidates from all backgrounds to apply. Ready to embark on this adventure with us? Let's create IT magic together.



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