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Guest Services Representative

2 months ago

Petoskey, Michigan, United States Boyne Resorts Full time
Position Overview

As a Guest Services Representative, you will play a crucial role in ensuring that our guests have a memorable experience during their stay. Your primary responsibilities will include:

  • Welcoming Guests: Greet visitors warmly and make them feel at home from the moment they arrive.
  • Check-In and Check-Out: Efficiently manage the check-in and check-out processes, ensuring all guest accounts are accurately handled.
  • Financial Accountability: Maintain precise records of cash transactions and ensure the cash drawer is balanced.
  • Communication: Answer incoming calls promptly and professionally, addressing guest inquiries and requests.

Your role is vital in creating a positive atmosphere and enhancing the overall guest experience at Boyne Resorts.