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Customer Service Manager
2 months ago
SpartanNash is a leading food solutions company that delivers exceptional customer experiences through innovative retail and supply chain solutions. We are seeking a highly skilled Customer Service Lead to join our team and contribute to our mission of providing outstanding customer service in our store's front-end operations.
Key Responsibilities:- Provide and Maintain High Standards of Customer Service: Ensure that all customers receive exceptional service, resolving any issues promptly and professionally.
- Supervise and Direct Front-End Activities: In the absence of the Customer Service Manager, oversee and direct all front-end operations to ensure seamless execution and maximum productivity.
- Manage Financial Performance: Analyze sales data and implement strategies to optimize sales and minimize losses, ensuring that the front-end operations contribute to the financial best interests of the store.
- Train and Develop Team Members: Provide comprehensive training and coaching to front-end team members, empowering them to deliver exceptional customer service and meet productivity standards.
- Maintain a Clean and Attractive Store Environment: Ensure that the front-end area is clean, well-stocked, and visually appealing, reflecting positively on the store's image.
- Follow Safety and Security Protocols: Adhere to all safety and security guidelines, including proper handling of products, equipment, and cash handling procedures.
- High School Diploma or Equivalent: A minimum of a high school diploma or equivalent is required.
- Excellent Communication and Interpersonal Skills: Strong verbal and written communication skills, with the ability to effectively interact with customers, team members, and management.
- Leadership and Problem-Solving Skills: Proven ability to lead and motivate teams, with strong problem-solving skills and a customer-centric approach.
- Basic Math and Computer Skills: Proficiency in basic math and computer skills, including cash handling, inventory management, and data entry.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently.
