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IT Managed Services Expert

2 months ago


Petoskey, Michigan, United States Mann IT Full time

Welcome to Mann IT, where we are at the forefront of IT managed services. Our innovative and comprehensive solutions empower organizations to excel in the digital landscape. With a focus on kindness and customer satisfaction, our team of skilled technicians is dedicated to excellence and innovation.

Position Overview:

As a Managed Service Specialist, you will play a crucial role in supporting our clients. If you are a proactive, tech-savvy individual who enjoys problem-solving and making a positive impact, this position is ideal for you. You will engage in on-site troubleshooting, manage help desk requests efficiently, and undertake exciting projects. Additionally, you will have the opportunity to learn and master new technologies, including the latest advancements in cybersecurity.

Your Responsibilities:

1. Client Engagement:

  • Serve as the approachable representative our clients can rely on, demonstrating empathy and patience.
  • Communicate technical concepts in straightforward language, ensuring clarity and understanding.
  • Appreciate the diverse backgrounds and skills of our clients, fostering confidence and respect.

2. On-Site Installations:

  • Execute on-site installations of hardware, software, and network systems with precision.
  • Guarantee the seamless integration of advanced technologies into existing infrastructures.

3. Help Desk Support:

  • Address help desk requests promptly and effectively.
  • Troubleshoot hardware and software issues, both remotely and on-site, to minimize client downtime.
  • Adhere to established procedures for ticket management, time tracking, and expense reporting.

4. Technical Documentation:

  • Maintain accurate records of installations and configurations.
  • Provide comprehensive reports and updates to clients and internal teams.

5. Team Collaboration:

  • Collaborate with our dynamic team to solve complex technical challenges and develop innovative solutions.

6. Training and Education:

  • Deliver basic training to end-users on new IT systems and technologies.
  • Stay informed about industry trends to contribute to our ongoing development and security initiatives.

7. Physical Requirements:

  • Lift and carry equipment weighing up to 20 pounds.
  • Perform tasks that may involve bending, stooping, and reaching.
  • Occasionally climb ladders and utilize lift equipment.
  • Spend a significant portion of the day standing while on-site.

Complete additional tasks as assigned by management.

Qualifications:

· A minimum of 1 year of experience in IT support, on-site installations, and help desk functions.

· Proficient in troubleshooting hardware and software issues using RMM and other MSP dashboard tools.

· Familiarity with PSA software for managing time and tickets (e.g., ConnectWise, AutoTask).

· Strong knowledge of operating systems, networks, and IT security.

· Excellent communication and interpersonal skills, emphasizing patience and humility.

· Ability to work independently and collaboratively within a team.

Perks:

· Unlimited vacation time to recharge and return ready to excel.

· Unlimited sick and mental health days, as we prioritize your well-being and productivity.

Mann IT is an equal-opportunity employer. We celebrate diversity and encourage candidates from all backgrounds to apply. We look forward to creating IT magic together.