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Guest Services Representative

2 months ago

Petoskey, Michigan, United States Inn at Bay Harbor Full time

Position Overview:

The Inn at Bay Harbor, a distinguished Marriott Autograph Collection Hotel, is situated along the picturesque shores of Lake Michigan, offering an experience that is truly unique.

This is a full-time role where the Front Desk Agent will oversee front office reception and administrative responsibilities. Key duties include:

  • Warmly welcoming each guest and colleague
  • Managing phone inquiries and responding to company-related questions
  • Completing guest registration and room assignments
  • Handling cashier duties

The ideal candidate should demonstrate the ability to manage multiple tasks and requests simultaneously while interacting with a diverse clientele. Patience and courtesy are essential attributes.

Compensation and Benefits:

We are pleased to offer a $300 sign-on bonus, payable after 60 days of full-time employment.

Additional benefits of full-time, year-round employment at the Inn at Bay Harbor include:

  • A complimentary Golf Pass and Ski Pass for you and your family
  • A free season pass for The Highlands downhill mountain bike park
  • 40% discount at various Boyne Resorts Restaurants
  • 30% off Spa treatments at the Inn at Bay Harbor and Boyne Mountain
  • Access to Avalanche Bay Water Park at Boyne Mountain
  • Discounted lodging at Boyne Resorts for friends and family
  • Discounts at Marriott hotels globally for friends and family
  • Tuition Reimbursement opportunities
  • Service and Loyalty Bonus Program, up to 5% of gross wages per season
  • Paid Time Off and Paid Sick Leave
  • Health, Dental, and Vision Insurance

Key Responsibilities:

  • Greet and assist guests, ensuring they feel valued throughout their stay
  • Accurately execute check-in and check-out procedures
  • Maintain precise records of cash transactions
  • Respond to phone calls in a professional manner
  • Address guest requests promptly and courteously
  • Maintain a professional demeanor during all guest interactions
  • Possess knowledge of resort services and community events, including relevant details

Qualifications:

  • Availability for weekends, evenings, and holidays
  • Minimum age of 18 years
  • Ability to stand for extended periods
  • Proficient computer skills are required