Client Communications Coordinator
1 week ago
Schwarzman Animal Medical Center is seeking a highly skilled Customer Service Specialist to provide exceptional patient experience and communication to clients, staff, and referring veterinarians.
- Key Responsibilities:
- Coordinate patient appointments for Specialty Services
- Triage and respond to client inquiries
- Process referral requests from outside veterinarians and clients
- Direct calls and respond to internal/external clients in a respectful and friendly manner
- Update clients with status reports and patient information
Requirements:
- Computer Skills: Microsoft Office, Cornerstone EMR system, Alcatel-Lucent Phone system
- Speed Typing: 40+wpm
- Customer Service: Provide consistent and exceptional customer service in a fast-paced environment
- Animal Care and Medical Terminology: A plus
- Call Center Experience: A plus
- Pleasant Speaking Voice: A must
Work Schedule: Flexible schedule to meet business needs
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