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Client Support Coordinator
2 months ago
Role Summary
The Client Care Coordinator plays a crucial role in providing community-oriented support to individuals facing challenges within the justice system. This position is essential for facilitating early intervention and ensuring that clients receive the necessary assistance in their local environments.
Organizational Background
The NYC Criminal Justice Agency (CJA) is a non-profit organization dedicated to enhancing the experiences of individuals involved in the criminal justice system. CJA focuses on pretrial services, combining operational support, innovative projects, and research to serve over 100,000 individuals annually.
Key Responsibilities
- Facilitate care coordination across various healthcare systems, including public health insurance and Medicaid.
- Develop proactive care strategies in collaboration with a community-based support team, addressing mental health, substance use, and overall physical health needs.
- Assist clients in accessing medical services and community resources that foster integrated health and recovery.
- Engage with clients and their families to educate them on managing their conditions and monitor their progress.
- Maintain consistent engagement with clients to assess their evolving needs and behaviors.
- Document client interactions and progress accurately, adhering to best practices for confidentiality and record-keeping.
- Collaborate with external partners, including hospitals and primary care providers, to ensure seamless care transitions.
- Utilize strengths-based, recovery-oriented, and culturally sensitive approaches in client interactions.
- Ensure continuity of care throughout the supervision process and beyond.
Essential Skills
Organizational and Analytical Skills
- Ability to manage multiple tasks effectively in a fast-paced environment.
- Work independently while following directives with minimal oversight.
- Employ critical thinking and creativity to solve problems and enhance operational procedures.
Communication and Interpersonal Skills
- Demonstrated ability to engage clients with professionalism and empathy.
- Strong written and verbal communication skills, tailored to diverse audiences.
- Ability to foster positive relationships with a wide range of stakeholders.
Technical Proficiency
- Experience with scheduling tools and case management systems.
- Proficient in Microsoft Office Suite, particularly Excel for data management.
Qualifications
- A Bachelor's Degree is required, along with a minimum of two years of relevant experience in care coordination or a similar role.
- Experience working with clients facing mental health, substance use, or criminal justice challenges is essential.
- Fluency in Spanish is a plus.
Work Environment
This role requires in-person engagement with clients and stakeholders, typically during standard business hours, with occasional flexibility for client visits. Travel within the city may be necessary for meetings and client support.
Compensation and Benefits
The NYC Criminal Justice Agency offers a competitive salary and a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and professional development opportunities.
