Client Services Coordinator
1 week ago
Position Overview:
Our client, a leading facility management organization, is in search of a Temporary Client Services Administrator to manage essential administrative functions during a maternity leave coverage.
This role necessitates a full-time presence in the office, with standard working hours from 8:00 AM to 5:00 PM, and potential for additional hours as needed.
Key Responsibilities:
Administrative Support:
Act as the central hub for information dissemination within the Client Services team and Field Personnel, ensuring effective communication and information flow.
Client Interaction:
Respond to client inquiries through various communication channels, maintaining a high level of professionalism and communication skills.
Website Management:
Oversee website-related tasks, including content updates and inquiry management, ensuring accurate and timely information is available.
Event Coordination:
Organize client events by managing logistics, invitations, materials, and entertainment, demonstrating strong attention to detail and planning capabilities.
Meeting Arrangements:
Coordinate meetings based on requests, ensuring all necessary materials, reservations, and travel arrangements are organized.
Issue Resolution:
Effectively escalate challenges and concerns to ensure timely resolution and maintain service quality.
Client Database Management:
Maintain an up-to-date master client contact list to facilitate smooth communication and relationship management.
Proposal Development:
Collaborate with the Client Services and operations teams to compile accurate information for proposals and contracts, ensuring a professional presentation.
Business Acumen:
Possess a solid understanding of business dynamics and pricing scenarios to recommend solutions that enhance proposal efficiency.
Documentation Management:
Prepare final packets for presentations or proposal submissions, consolidating essential information for clarity and impact.
Organizational Systems:
Manage an electronic filing system for contracts, proposals, and other business development materials to ensure efficient organization and retrieval.
Service Communication:
Communicate changes in services to internal departments and external clients as directed.
Additional Duties:
Generate reports as needed, manage supply orders, and provide general administrative support as required.
Qualifications:
Minimum of a high school diploma; a college degree is preferred. A minimum of 5 years of administrative experience supporting upper management is required. Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word, Outlook) is essential, with the ability to manipulate data effectively. Familiarity with Adobe Photoshop is advantageous. Strong client service skills with a commitment to exceeding client expectations are necessary. Attention to detail and a high standard for accuracy are crucial. Ability to work independently and collaboratively in a fast-paced environment with multiple projects is expected. Excellent written and verbal communication skills, along with strong proofreading and writing abilities, are essential. A proactive approach to process improvements and efficiency is valued. A professional demeanor and a positive contribution to the work environment are essential.
Compensation:
Dependent on experience.
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