Client Services Coordinator

2 weeks ago

New York, New York, United States Milan Laser Full time

Client Services Coordinator

Department: Administrative Support

About Milan Laser Hair Removal

Milan Laser Hair Removal stands out as a leading provider of laser hair removal services across the nation. We pride ourselves on utilizing state-of-the-art laser technology, with all procedures conducted by licensed medical professionals. Our unique Unlimited Package guarantees lifelong results for our clients. With over 100 locations in 20 states and plans for national expansion, this is an exciting opportunity to become part of the Milan team.

Position Overview:

As we continue to grow, we are thrilled to welcome a full-time Client Services Coordinator to our vibrant team. In this role, you will be the first point of contact for both potential and existing clients, ensuring a warm and welcoming atmosphere. You will also assist in various administrative tasks to support the Sales Manager in the daily operations of the clinic.

What Our Client Services Coordinators Appreciate About Working at Milan:

  • Complimentary Laser Hair Removal Treatments
  • Monthly Performance Bonuses
  • Robust Company-led Client Acquisition Strategies
  • Comprehensive Employee Benefits

Key Responsibilities:

  • Deliver exceptional client service to ensure a positive experience.
  • Handle incoming calls to schedule appointments and address general inquiries.
  • Confirm appointments, maintain client records, and communicate effectively with clients.
  • Assist the Sales Manager with follow-up calls to clients regarding consultations and promotional events (no cold calling involved).
  • Support the Sales Manager and medical staff with clinic operations, including treatment room maintenance and event coordination.
  • Process financial transactions accurately.
  • Perform daily opening and closing procedures.
  • Provide administrative support, including filing, photocopying, and faxing.

Qualifications:

  • High school diploma or GED equivalent is required.
  • Outstanding customer service skills.
  • Strong team-oriented mindset.
  • Excellent verbal and written communication abilities.
  • Intermediate proficiency in computer applications.
  • Availability to work 38-40 hours per week, including rotating weekends and evenings.
  • Ability to work independently and demonstrate initiative.
  • Capability to handle confidential information with discretion.
  • Physical ability to lift 20-40 pounds.

Benefits Include:

  • Competitive hourly wage plus monthly bonuses.
  • Medical, dental, vision, disability, and life insurance available within 30 days.
  • Paid time off starting immediately.
  • Complimentary laser hair removal for you and your spouse or legal partner.
  • Closed on 9 major holidays.
  • 401k retirement plan with employer matching.
  • Opportunities for career advancement.

All prospective employees of Milan must successfully complete a pre-employment background check prior to employment. To excel in this role, candidates must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other duties may be assigned as necessary.

Equal Opportunity Employer

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