Client Relations Coordinator
2 weeks ago
Are you ready to join a dynamic and collaborative team of professionals? Your journey starts here.
The Client Relations Coordinator supports Partners and Practice Leaders in designated areas. This role involves executing a range of client-facing and internal administrative and legal tasks, ensuring a high level of client and executive service while consistently delivering outstanding work products.
ROLE OVERVIEW
The Client Relations Coordinator is expected to maintain an in-depth understanding of the firm's practice areas and clientele to guarantee exceptional client satisfaction. This position requires strict confidentiality regarding sensitive matters and materials associated with the firm. Essential qualities include the ability to work autonomously, proactively anticipating the needs of Partners, and collaborating effectively with colleagues.
The following outlines the primary responsibilities associated with this role:
CLIENT SERVICE RESPONSIBILITIES
- Assist Partners and Practice Leaders in addressing client requirements.
- Support Practice Leaders in the development of initiatives aimed at achieving the firm’s strategic objectives.
- Collaborate with Practice Leaders to enhance the internal and external brand profile. Work with Marketing and Business Development to monitor practice developments, raise awareness of market trends, and formulate practice policies aligned with strategic goals.
- Follow up on business development opportunities, closely coordinating with assigned Partners to track progress and results.
- Draft weekly updates, including practice-specific events, newsletters, Intranet content, and relevant news to enhance internal practice awareness.
- Assist Practice Leaders in organizing and hosting meetings, events, and conferences.
- Maintain a visible presence at all Practice events and support Diversity, Equity & Inclusion initiatives. Attend Practice meetings as required.
LEGAL ASSISTANCE
- Provide outstanding support in document preparation tailored to practice needs.
- Prepare audit letter responses, memorandums, correspondence, pleadings, and document binders.
- Ensure the utmost confidentiality of all firm and client information, records, and files.
- Respond to client inquiries in a professional and timely manner.
- Manage client conflict inquiries, initiate new matters, and prepare engagement letters.
- Effectively address internal and external client requests through various communication channels.
- Manage calendars, contact information, and other essential data as needed.
- Coordinate practice meetings and all related arrangements.
- Work with meeting organizers to prepare and distribute agendas and relevant documents in advance.
- Coordinate travel arrangements and prepare expense reports in a timely manner.
- Respond to incoming requests professionally and courteously.
- Coordinate events, meetings, and attend departmental assemblies as requested.
- Handle ad-hoc projects as assigned.
- Follow established document processing methods to create, edit, and proofread work products for accuracy.
- Maintain administrative files and prepare them for off-site storage and retrieval.
- Team-oriented individual who sees themselves as a vital part of client service delivery.
- Proficient in Microsoft applications, including PowerPoint, Excel, and Teams.
- Strong problem-solving abilities with a focus on follow-through and action planning.
- Excellent written and verbal communication skills.
- Exceptional attention to detail and organizational skills.
- Self-motivated with the ability to work independently and take initiative.
- Capable of managing multiple tasks while maintaining a strong attention to detail.
- Ability to build strong relationships and networks.
- Flexible and adaptable to changing assignments and priorities.
- Professional demeanor and appearance.
- Experience in a law firm or related professional environment is strongly preferred.
- Five or more years of experience supporting senior leadership in a professional services setting.
- Proven experience working in teams and executing projects.
- All team members are encouraged to participate in our Global Responsible Business program.
Core hours are Monday through Friday, 9:00 a.m. to 5:00 p.m., including a lunch hour.
This job description outlines the responsibilities of this position and may be subject to change as necessary.
Hogan Lovells is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected Veteran status, or other factors protected by law.
Hogan Lovells complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Benefits Department.
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