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Operations Coordinator

2 months ago

Phoenix, Arizona, United States Aveanna Full time
Job Summary

Aveanna is seeking a highly skilled Operations Coordinator to join our team. As an Operations Coordinator, you will be responsible for providing top-level customer service to internal and external clients, ensuring seamless clinical operational support activities.

Key Responsibilities
  • Medical Records Activities:
    • Perform data entry, input physician's plan of care, and other medical information into the computer system.
    • Print and distribute physician plans of care.
    • Maintain a tracking system of physician orders and plans of care to ensure compliance.
    • Complete work and documentation with accuracy and within Premier time frames.
    • Assist the Clinical Director with maintaining compliance as directed.
  • Payroll Activities:
    • Enter weekly time sheets for caregiver staff visits, generating billing.
    • Audit weekly payroll reports and make timely payroll adjustments when necessary.
    • Process and close payroll each week according to guidelines.
    • Prepare and ensure timesheets and nursing notes for corporate billing department are processed according to guidelines.
    • Prepare and maintain payroll files.
    • Review and audit weekly net profit reports and communicate discrepancies to management in a timely manner.
  • Personnel Activities:
    • Assist with caregiver onboarding activities and recruiting.
    • Ensure all caregiver personnel files are secure, accurate, and complete.
    • Verify and maintain caregiver credentials (licenses and certifications).
    • Create and provide monthly evaluation and skills report to Director(s).
    • Coordinate with Corporate Risk Management and Leave of Absence Specialists on all worker compensation claims and return to work coordination activities.
    • Coordinate with People Services on all unemployment claims.
  • Caregiver Coordination Activities:
    • Establish and maintain an orientation schedule for caregiver staff.
    • Maintain accurate and up-to-date contact lists of all active caregivers, including mailing logs.
    • Review and confirm weekly schedules according to branch location guidelines.
    • Mail monthly schedules to patients' homes each month according to branch location guidelines.
  • Office Support Activities:
    • Scan and/or file documentation and records.
    • Assist in answering incoming calls and ensuring accurate messages are taken and given to the appropriate staff member.
    • Distribute mail to the appropriate staff member or department.
    • Process invoices according to branch location guidelines.
    • Order office supplies.
    • Perform special projects as needed.
Requirements
  • High school diploma or GED.
  • Proficient typing skills.
  • Proficient Microsoft Office skills.
  • Payroll and/or human resources experience.
  • Private duty, home care, or healthcare company experience.
  • Advanced Microsoft Excel skills.
  • Two (2) years of general office experience.
Other Skills/Abilities
  • Maintain company and employee confidentiality at all times.
  • Maintain professional boundaries at all times.
  • Ability to remain calm and professional in stressful situations.
  • Attention to detail.
  • Time Management.
  • Effective problem-solving and conflict resolution.
  • Excellent organization and communication skills.
Physical Demands
  • Must be able to speak, write, read, and understand English.
  • Occasional lifting, carrying, pushing, and pulling of up to 25 pounds.
  • Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting.
  • Must be able to sit and climb stairs.
  • Must have visual and hearing acuity.
Environment
  • Performs duties in an office environment with occasional field visits during agency operating hours.
  • Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions.