Operations Coordinator

15 hours ago

Phoenix, Arizona, United States C.H. Robinson Full time
Operations Coordinator Job Description

C.H. Robinson is seeking a skilled Operations Coordinator to join our team. In this role, you will play a critical part in executing business for our customers, building relationships with them, and partnering with internal teams to ensure their day-to-day needs are met.

As an Operations Coordinator, you will be responsible for creating orders, activating shipments, building and assigning loads, scheduling appointments, tracking and tracing shipments, generating invoices and payments, rejecting and canceling orders, and updating and resolving events. You will also monitor task boards and assigned email accounts to respond to customer and carrier requests, utilize standard operating procedures (SOPs) and your experience to meticulously document events, and follow through on customer or carrier requests to ensure satisfaction.

Required Qualifications:

  • High School diploma or GED
  • Minimum 1 year of experience as an Associate Operations Coordinator
  • Ability to work evenings and/or weekends (select roles only)
  • For external postings only: Minimum two years' call center customer service or transportation/logistics experience

Preferred Qualifications:

  • Bachelor's degree from an accredited college or university
  • Proficient in Microsoft Office Suite of programs
  • Previous customer service experience in a call center or similar environment
  • Demonstrated communication, prioritization, and time management skills
  • Prior work experience that required attention to detail and accuracy
  • Values a diverse and inclusive work environment

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth, and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family, and personal goals. We provide the top-tier benefits that matter to you most, including:

  • Two medical plans (including a High Deductible Health Plan)
  • Prescription drug coverage
  • Enhanced Fertility benefits
  • Flexible Spending Accounts
  • Health Savings Account (including employer contribution)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Paid and floating holidays
  • Paid time off (PTO)
  • Paid parental leave
  • Paid time off to volunteer in your community
  • Charitable Giving Match Program
  • 401(k) with 6% company matching
  • Employee Stock Purchase Plan
  • Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms and rank in the FORTUNE 200. We've been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world's economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers' businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World's Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work by the Great Place to Work Institute, one of Forbes' Best Employers for Diversity and one of America's Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at .

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