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Operations Coordinator

1 month ago


Phoenix, Arizona, United States C.H. Robinson Full time
Operations Coordinator Role

C.H. Robinson is seeking a skilled Operations Coordinator to join our team. In this role, you will play a critical part in executing business for our customers, building relationships with them, and collaborating with internal teams to ensure their day-to-day needs are met.

With a focus on data integrity, quality, and efficiency, you will leverage our proven processes and innovative technology platform to perform operations activities and meet the transportation needs of our customers, contributing to our mission of delivering excellence in logistics and supply chain management.

This role offers a unique blend of teamwork and autonomy, with the flexibility to work remotely one day a week. You will engage with peers on-site four days a week, fostering creativity and driving impactful results.

Key Responsibilities:
  • Create orders and activate shipments
  • Build and assign loads, schedule appointments, track and trace shipments
  • Generate invoices and payments, reject and cancel orders, and update and resolve events
  • Monitor task boards and assigned email accounts to respond to customer and carrier requests
  • Utilize standard operating procedures (SOPs) and your experience to meticulously document events
  • Follow through on customer or carrier requests to ensure satisfaction
  • Validate and ensure the accuracy of load data in systems according to CHR and customer standards
Requirements:
  • High School diploma or GED
  • Minimum 1 year of experience as an Associate Operations Coordinator
  • Ability to work evenings and/or weekends (select roles only)
  • For external postings only: Minimum two years' call center customer service or transportation/logistics experience
Preferred Qualifications:
  • Bachelor's degree from an accredited college or university
  • Proficient in Microsoft Office Suite of programs
  • Previous customer service experience in a call center or similar environment
  • Demonstrated communication, prioritization, and time management skills
  • Prior work experience that required attention to detail and accuracy
  • Values a diverse and inclusive work environment

C.H. Robinson is an Equal Opportunity and Affirmative Action Employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams.

We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan with company matching. We also provide opportunities for career development, networking, and team-building.

At C.H. Robinson, we're committed to making life better and more sustainable for our customers, communities, and world. Join us as we collaborate, innovate, and work as one global team to achieve our mission.