Patient Services Liaison
21 hours ago
We are seeking a highly skilled and compassionate Patient Services Liaison to join our team at Hospital for Special Surgery. As a key member of our Service Excellence team, you will play a vital role in ensuring that our patients and their families receive exceptional care and support throughout their hospital experience.
Key Responsibilities:- Create a welcoming environment for patients and visitors, providing a comfortable and informative space for them to wait and receive care.
- Partner with our interdisciplinary team to enhance the patient and family experience through enhanced service and amenities.
- Evaluate patient and family needs, concerns, and problems, and provide solutions and support as needed.
- Document and track patient and family concerns and issues, identifying trends and areas for improvement.
- Coordinate service recovery efforts, working with our Service Excellence staff, nursing staff, and patient advocates to ensure that patients receive the highest level of care and support.
- Conduct regular rounds to ensure that patients and visitors are comfortable and receiving the care they need.
- Provide assistance and comfort to patients and families as needed, including helping them navigate the hospital and its services.
- Collaborate with our nursing staff to identify patients who may need immediate assistance, and work with them to provide support and care.
- Assist patients and families during transition to in-patient or other surgical floors, ensuring a smooth and seamless experience.
- Coordinate the on-boarding process and daily functions of our volunteers, including mentoring and training.
- Ensure coverage at all times, creating and maintaining a schedule for back-up support.
- 1-3 years of experience in healthcare, hospitality, or a related field.
- Ability to resolve issues through innovative problem-solving and solution development.
- Self-motivated, detail-oriented, and pragmatic, with excellent communication and interpersonal skills.
- Proficiency with MS Office and ability to train on internal hospital systems.
- Ability to contribute to meetings, prioritize issues, resolve conflicts, and communicate with all levels of the organization.
- Well-organized, with the ability to manage multiple priorities and projects on tight deadlines.
- Demonstrated cultural competence and ability to interface with a diverse, multi-cultural population.
- Minimum High School diploma or equivalent; Bachelor's degree highly desirable.
We offer a competitive salary range of $39.23-$40.22 per hour, depending on experience. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care and support, we encourage you to apply for this exciting opportunity to join our team at Hospital for Special Surgery.
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