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Patient Services Liaison
2 months ago
We are seeking a highly motivated and compassionate Patient Services Liaison to join our team at Hospital for Special Surgery. As a key member of our Service Excellence team, you will play a vital role in creating a welcoming and supportive environment for our patients and their families.
Key Responsibilities:- Facilitate communication between patients, families, and hospital staff to ensure seamless care coordination.
- Monitor patient progress and provide non-medical information and assistance to waiting families.
- Partner with the interdisciplinary team to enhance the patient and family experience through enhanced service and amenities.
- Evaluate patient and family needs, concerns, and problems, and document complaints and concerns.
- Identify resources needed to manage current and future family/patient volume, and coordinate service recovery efforts.
- Conduct rounds to ensure patients and visitors are comfortable, and track concerns and issues to identify trends.
- Provide assistance and comfort to patients and families as needed, and collaborate with nursing staff to identify patients who may need immediate assistance.
- Assist patients and families during transition to in-patient or other surgical floors, and coordinate the on-boarding process and daily functions of volunteers.
- 1-3 years of experience in healthcare, hospitality, or a related field.
- Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
- Proficiency in MS Office and ability to train on internal hospital systems.
- Demonstrated cultural competence and ability to interface with a diverse, multi-cultural population.
- A competitive hourly rate of $39.23-$40.22.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
