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Patient Portal Liaison
2 months ago
About the Role:
We are seeking a highly skilled Patient Portal Liaison to join our team at Eateam. As a Patient Portal Liaison, you will play a critical role in providing exceptional customer service and support to our patients and their families.
Key Responsibilities:
- Provide strong interpersonal skills, both verbal and written, to effectively communicate with patients and their families.
- Utilize excellent customer service skills to resolve issues and concerns in a timely and professional manner.
- Typing skills of 25 to 35 wpm are required to efficiently manage patient data and communicate with healthcare teams.
- Strong internet and computer skills are necessary to navigate our electronic health record system and other software applications.
- Maintain a professional manner at all times, adhering to our organization's standards and policies.
- Develop and deliver training programs to patients and their families, ensuring they have a clear understanding of our services and policies.
Requirements:
- Strong interpersonal and communication skills.
- Excellent customer service skills.
- Typing skills of 25 to 35 wpm.
- Strong internet and computer skills.
- Professional manner and demeanor.
- Training experience and ability to develop and deliver training programs.
