Patient Access Liaison
2 weeks ago
We are seeking a highly organized and detail-oriented Patient Access Liaison to join our team at Vassar Brothers Medical Center. As a key member of our patient access team, you will play a critical role in facilitating patient flow from scheduling through registration check-in, ensuring a seamless and efficient experience for our patients.
Responsibilities- Provide exceptional customer service to patients, physicians, and staff, responding to inquiries and resolving issues in a timely and professional manner.
- Accurately collect and enter demographic and financial information, ensuring accurate patient identification and securing payment sources.
- Verify insurance eligibility and execute payor requirements, as needed.
- Provide estimates for services and communicate with patients regarding financial obligations.
- Enter testing orders and understand coding, procedural protocols, and the charge description master.
- Obtain signatures for required consents and notifications.
- Flexibility to work per diem schedule, including evenings, weekends, and holidays.
- High School Diploma or GED and minimum of 2 years job-related experience.
- Associate's degree with 6 months job-related experience preferred.
- Basic MS Excel, Outlook, Teams, and Word skills, as well as customer service and organizational skills.
- Willingness to obtain National Association of Healthcare Access Management (NAHAM) certification after one year of service.
- Sedentary/light effort, with occasional manual skills/motor coordination and finger dexterity.
- Some occupational risk, but generally pleasant working conditions.
Vassar Brothers Medical Center is an equal opportunity employer and welcomes applications from diverse candidates. We will make reasonable accommodations to the known physical or mental limitations of a qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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