Service Operations Coordinator

1 week ago


Houston, Texas, United States Tadco Roofing & Waterproofing Full time
Job Overview

Salary: Competitive

TADCO Roofing and Waterproofing stands as a leading provider in the commercial roofing sector, committed to delivering top-notch roofing solutions from initial concept to final execution. Our focus on cultivating enduring relationships with employees, suppliers, manufacturers, clients, and stakeholders is paramount. We prioritize safety, quality, and value, aiming to build trust one roof at a time.

We are seeking a Service Coordinator for our Houston office. This role is essential for the effective management and oversight of service-related functions within the Service department.

Key Responsibilities

  • Generate service tickets in our internal management system as they are received.
  • Update CRM calendar and perform necessary follow-ups.
  • Input tickets into our financial software.
  • Collaborate with the accounting team to ensure accurate and complete invoicing for clients.
  • Establish new client accounts.
  • Provide daily reporting as required.
  • Maintain all platforms with current information.
  • Handle a high volume of correspondence with vendors, team members, and clients.
  • Manage client expectations and improve service quality.

Qualifications

  • Strong analytical skills with the ability to quickly address customer service challenges.
  • Exceptional verbal and written communication abilities.
  • A minimum of 3 years of relevant experience in customer service roles.
  • Proficient in Microsoft Office Suite (including PowerPoint), internet navigation, and client-specific software applications.
  • Effective time management skills and the ability to adapt to shifting priorities.

Benefits Offered

  • Comprehensive Medical Insurance
  • Dental Coverage
  • Health Insurance
  • Vision Coverage
  • Paid Time Off
  • Company-Provided Phone
  • Company-Provided Laptop
  • Bonus Opportunities


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