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Client Services and Operations Coordinator
2 months ago
Job Summary
Tahirih Justice Center, a non-profit legal services organization, is seeking a highly skilled and compassionate Client Services and Operations Coordinator to join our team. Based out of our Houston office, this role will provide day-to-day support to service seekers and clients, while also contributing to the overall functioning of the office.
Key Responsibilities
- Respond to service seeker and client calls, providing initial legal screenings, information, and referrals, and conducting safety planning in a trauma-informed manner.
- Enter and maintain relevant data into our client management database.
- Engage in client services department feedback loops to improve centralized call line operations.
- Participate in program services team meetings and trainings, and regularly engage in professional development activities.
- Maintain accurate funding codes records for language line usage.
Operations Responsibilities
- Manage administrative tasks that require a physical presence in the office, including greeting guests and vendors, and processing incoming and outgoing mail.
- Orient new staff and interns to the physical office space, receive equipment, and ensure setup.
- Support office safety and security through ensuring compliance with building requirements, and working in partnership with the operations coordinator to ensure local deployment of office safety and security measures.
- Serve as the primary liaison between building management and staff, and oversee general maintenance of the office as needed.
- Participate in the monthly Client Services and Operations Coordinator meeting to strengthen coordination and communication between offices.
- Maintain office PEX card through completing monthly reconciliations.
- Order supplies for the office as needed.
Requirements
- One to three years of customer/client services experience.
- Ability to manage sensitive calls dealing with domestic violence and other types of violent abuse in a trauma-informed manner.
- Ability to listen attentively and demonstrate compassion and empathy for service seekers.
- Fluency in Spanish.
- Experience managing administrative and operational tasks.
- Strong interpersonal skills and ability to communicate with individuals from different cultural backgrounds.
- Demonstrated proficiency in Microsoft Outlook, Excel, PowerPoint, and Word.
- Highly organized, with the capacity to work independently to quickly problem solve and enhance office efficiency.
- Demonstrated commitment to issues related to diversity, equity, and inclusion, and a deep commitment to advancing these values.
Preferred Qualifications
- Experience working with immigrant communities.
Benefits
The salary range for this position is $46,700 - $62,400, and includes generous benefits, including fully paid employee health, vision, and dental insurance, a 401(k) defined contribution retirement plan, flexible work schedules, professional development opportunities, and a self-managed leave benefit inclusive of vacation, sick, and holidays.
Equal Opportunity Employer
Tahirih Justice Center is committed to equal opportunity and promotes equity and transparency as core values. We do not discriminate against any person on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, ability, gender, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws.
