Service Operations Coordinator
1 week ago
The Service Operations Coordinator plays a crucial role in ensuring the seamless scheduling and administration of Service Technicians. This position requires collaboration across various departments, utilizing strong organizational skills to drive the Service team towards achieving operational excellence.
Reporting directly to the Service Supervisor, this role provides an opportunity to gain insights into client needs, prepare precise and timely service quotations, and manage the delivery of parts and services to fulfill client expectations effectively.
This individual will be instrumental in initiating non-conformance reports and liaising with Quality and Engineering teams regarding warranty-related matters. Additionally, they will be responsible for generating, maintaining, and closing service orders efficiently.
QualificationsExperience Requirements:
- Exceptional customer service abilities
- Proficient in multitasking and prioritizing tasks
- Basic understanding of electrical schematics and wiring diagrams
- Skilled in Microsoft Office applications and MTMS
- Experience in a practical engineering setting
The Ideal Candidate:
- Possesses a technical mindset
- Demonstrates the ability to navigate dynamic and challenging situations, focusing on swift resolutions for clients
- Exhibits strong organizational and communication capabilities
Rotork is a leading global provider of flow control and instrumentation solutions, dedicated to assisting clients in managing the flow of liquids, gases, and powders across diverse industries worldwide. Our mission is to ensure the continuous flow of essential resources for future generations.
For over sixty years, we have been a trusted partner in creating the solutions that sustain modern society, spanning sectors such as oil and gas, water management, pharmaceuticals, and food production.
We are recognized for our commitment to engineering excellence, which drives our success and reputation. As Rotork embarks on an exciting journey of transformation and growth, it presents a unique opportunity to contribute to shaping the future of our organization.
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