Veterinary Client Care Representative

3 days ago


Lakeland Florida, United States AscendVets - Standard Full time
About AscendVets - Standard

Lakeland Animal Clinic is a member of AscendVets, a privately owned veterinary practice group located in Central Florida. Our vision stems from our core values:

  • Fearless
  • Innovation
  • Gratitude
  • Humility
  • Transcend

Our mission is to develop people personally and professionally to achieve their goals in veterinary medicine. As a veterinary innovator, AscendVets values each team member's potential by assisting with their educational and professional development. Throughout the years, our training specialists have created customized, interactive educational courses to aid in career advancement within the organization.

Together with our team of veterinarians and skilled professionals, we aim to inspire candidates to pursue knowledge, gain experience, and become leaders in strengthening the human-animal bond.

Job Summary

The Veterinary Client Care Specialist provides the first impression and serves a vital role by assisting clients and their pets. This multifaceted position requires team members to use their problem-solving skills to effectively guide the clients' experience through multi-tasking and superior customer service.

Veterinary Client Care Specialists have the opportunity to earn $14.00 to $16.00 per hour depending on experience.

Key Responsibilities
  • Build Sustainable Relationships
    • Build trust with clients through open and interactive communication
  • Participate in Team Training
    • Participate in monthly team training courses
  • Assist the Veterinary Team
    • Assist the veterinary team as needed
  • Maintain a Professional Environment
    • Maintain a professional, clean, and organized work environment
Requirements
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development


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