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Veterinary Client Care Specialist

2 months ago


Lakeland, Florida, United States AscendVets - Standard Full time

Job Summary

AscendVets - Standard is seeking a highly skilled and compassionate Veterinary Client Care Specialist to join our team. As a key member of our veterinary practice, you will play a vital role in providing exceptional client service and ensuring a positive experience for our clients and their pets.

Key Responsibilities

  • Build Relationships: Develop and maintain strong relationships with clients, understanding their needs and preferences to deliver personalized service.
  • Client Communication: Effectively communicate with clients, providing clear and concise information about their pets' care and treatment.
  • Administrative Support: Assist with administrative tasks, including medical record-keeping, processing payments, and scheduling appointments.
  • Problem-Solving: Utilize problem-solving skills to address client concerns and provide solutions that meet their needs.
  • Team Collaboration: Work collaboratively with the veterinary team to ensure seamless communication and a high level of client satisfaction.

Requirements

  • Customer Service Experience: Proven experience in customer-facing roles, with a strong focus on providing exceptional service.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with clients and team members.
  • Time Management: Ability to prioritize tasks, manage time effectively, and meet deadlines.
  • Education: High school diploma or equivalent required.

Benefits

  • Health Care Plan: Comprehensive health care plan, including medical, dental, and vision coverage.
  • Retirement Plan: 401(k) and IRA retirement plan options.
  • Life Insurance: Basic, voluntary, and AD&D life insurance options.
  • Paid Time Off: Vacation, sick, and public holiday time off.
  • Short Term & Long Term Disability: Short-term and long-term disability insurance options.