Client Care Coordinator for Veterinary Services

2 weeks ago


Lakeland, Florida, United States AscendVets - Standard Full time
Company Overview:
AscendVets is a privately owned veterinary practice group located in Central Florida, dedicated to enhancing the human-animal bond through exceptional care and innovative practices.

Core Values:
Our vision is rooted in our core values: Fearless, Innovation, Gratitude, Humility, and Transcendence. We are committed to fostering personal and professional growth for our team members in the field of veterinary medicine.

Role Overview:
The Veterinary Client Care Specialist plays a crucial role in creating a positive first impression for clients and their pets. This dynamic position requires strong problem-solving abilities and exceptional customer service skills to enhance the client experience through effective multitasking.

Key Responsibilities:
1. **Client Interaction:**
- Greet clients and their pets warmly and professionally, ensuring a welcoming atmosphere.
- Identify and assess client needs to ensure satisfaction and build lasting relationships.

2. **Administrative Support:**
- Maintain accurate medical records, process payments, and schedule appointments efficiently.
- Utilize appropriate methods and tools to provide clients with accurate and complete information.

3. **Problem Resolution:**
- Address client complaints with empathy, offering suitable solutions and following up to ensure resolution.

4. **Team Collaboration:**
- Participate in monthly training sessions to enhance skills and knowledge.
- Assist the veterinary team as needed to ensure seamless operations.

Qualifications:
- Proven experience in customer support with strong communication skills.
- Ability to adapt to various client personalities and needs.
- Excellent multitasking and time management abilities.
- High school diploma required.

Compensation and Benefits:
- Competitive hourly wage ranging from $14.00 to $16.00 based on experience.
- Comprehensive health care plan including medical, dental, and vision coverage.
- Retirement plan options (401k, IRA).
- Life insurance coverage (basic, voluntary, and AD&D).
- Paid time off for vacation, sick leave, and public holidays.
- Short-term and long-term disability benefits.
- Opportunities for training and professional development.

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