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Veterinary Client Services Coordinator
2 months ago
AscendVets is a privately owned veterinary practice group situated in Central Florida, dedicated to enhancing the human-animal bond through innovative veterinary care.
Core Values
Our vision is driven by our core values: Fearless, Innovation, Gratitude, Humility, and Transcendence.
Mission Statement
We aim to foster personal and professional growth for our team members, empowering them to achieve their aspirations in veterinary medicine. Our commitment to education and development is reflected in our tailored training programs designed to support career advancement.
Role Overview
The Veterinary Client Services Coordinator is crucial in creating a positive first impression and plays an essential role in assisting clients and their pets. This dynamic position requires exceptional problem-solving abilities and superior customer service skills to enhance the client experience.
Key Responsibilities
1. Establish and nurture sustainable relationships with clients through effective communication.
2. Participate in monthly training sessions to enhance skills and knowledge.
3. Support the veterinary team as needed to ensure seamless operations.
4. Maintain a professional, clean, and organized workspace.
Tactical Responsibilities
1. Welcome clients and patients warmly, demonstrating professionalism and attentiveness.
2. Perform administrative tasks, including medical record management, payment processing, and appointment scheduling.
3. Provide accurate and comprehensive information using appropriate tools and methods.
4. Address client concerns, offering suitable solutions and following up to ensure satisfaction.
Requirements
- Proven experience in customer support.
- Strong communication skills and active listening abilities.
- Ability to adapt to various client personalities and needs.
- Excellent organizational skills and the capacity to manage multiple tasks effectively.
- High school diploma or equivalent.
Benefits
- Comprehensive Health Care Plan (Medical, Dental & Vision)
- Retirement Plan options (401k, IRA)
- Life Insurance coverage (Basic, Voluntary & AD&D)
- Paid Time Off for vacations, sick days, and public holidays
- Short Term & Long Term Disability coverage
- Opportunities for Training & Development