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Executive Account Manager

2 months ago

Atlanta, Georgia, United States Crawford & Company Full time

Job Summary:

Crawford & Company is seeking a highly skilled Senior Account Executive to join our team. As a key member of our organization, you will be responsible for maintaining and growing market share by providing exceptional customer service and account management to large clients.

Key Responsibilities:

  • Maintain and grow market share by providing excellent customer service and account management to large clients
  • Manage assigned accounts by analyzing, directing, and coordinating the service needs of these clients, including those related to claim handling, loss data, and cost containment
  • Negotiate and facilitate the successful renewal of account services contracts, ensuring team collaboration in accordance with customer needs and expectations
  • Increase market share by selling additional services to existing clients
  • Provide strategic account leadership to larger programs with high visibility and growth potential
  • Lead cross-functional Accounts Service teams and drive account service plans
  • Work directly with Sales Teams to assist with proposal preparation and presentation, and take the lead in working with various Broadspire departments to ensure a smooth transition
  • Handle all aspects of new client setup, coordinating activities with the client, broker, carrier, and Broadspire departments to ensure appropriate delivery of service
  • Able to lead sales engagements on marketed renewals and select prospective client meetings or presentations
  • Maintain high levels of contact with clients to identify and resolve customer problems
  • Provide ongoing orientation of client personnel in Broadspire methodology, systems, and procedures
  • Update Client Service Instructions to ensure accuracy, communicating same to internal Broadspire Claims Staff and appropriate Departments
  • Manage renewal of contracts with existing clients, including pricing proposal preparation and negotiations
  • Maintain data integrity with client programs by updating internal reporting systems, such as Miller Heiman Program Documents, Pricing Workbooks, and Client Service Instructions
  • Identify, pursue, and close opportunities for sales of additional services to existing clients
  • Monitor and analyze trends in client loss costs and claims management service results, reviewing them with the client/broker/carrier as appropriate
  • Prepare client reporting, including performance monitors, stewardship reports, macro-analysis, and Broadspire client profiles
  • Lead account benchmarking efforts using the Strategic Outcomes unit to prepare, analyze, and present meaningful statistical reports for clients targeting loss cost reduction opportunities
  • Coordinate and oversee completion of client service plans and project activity with designated staff
  • Develop diary systems for statistical/data review and correction, and maintain follow-up communications
  • Evaluate program handling and claims performance of technical personnel and resolve issues uncovered
  • Coordinate effective claim reviews for clients/brokers/carriers
  • Assist in technical explanations and strategies with accounts, claims offices, and others as needed
  • Develop action plans for improvement of product delivery
  • Mastery of the consultative account management process as an Account Executive
  • Assist the Regional VP with new hire training and development of current staff in areas of deficiency
  • Uphold the Crawford Code of Conduct

Benefits:

Crawford & Company offers a comprehensive total compensation package that includes:

  • Pay and incentive plans that recognize performance excellence
  • Benefit programs that empower financial, physical, and mental wellness
  • Training programs that promote continuous learning and career progression while enhancing job performance
  • Sustainability programs that give back to the communities in which we live and work