IT Support Specialist

1 week ago

Pittsburgh, Pennsylvania, United States Aurora Innovation Full time
Job Title: IT Support Specialist

Aurora Innovation is seeking a highly skilled IT Support Specialist to join our Technical Services team. As a key member of our team, you will provide world-class technical support to our customers, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Troubleshoot a wide variety of user issues to resolution.
  • Walk customers through the problem-solving process.
  • Follow up with customers to ensure issues have been resolved.
  • Ensure proper documentation process and solutions to ticketed issues.
  • Assist with on-boarding and off-boarding of employees and contractors (system and account provisioning, etc.).
  • Ensure security and efficiency of IT infrastructure.
  • Develop and maintain departmental documentation.
  • Research and recommend innovative and where possible automated approaches for system administration tasks.
  • Run reports to determine malfunctions that continue to occur.
  • Provide "Smart hands" for various IT organizations as needed (Network/AV, etc.).

Requirements:

  • Exceptional customer service orientation.
  • Proven analytical and problem-solving abilities.
  • 2+ years of experience with various operating systems and hardware platforms including Ubuntu, MacOS, and Windows.
  • Experience with one or more of the following MDM/configuration management tools such as Workspace One, Kandji, Terraform.
  • Experience working with modern Cloud IAAS/PAAS providers including Okta, Atlassian, Google Workspace, Slack.
  • Excellent communication skills and ability to document and explain technical details clearly and concisely.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Patience for dealing with difficult customer-service situations.
  • Proven ability to learn new technologies quickly to a high level of proficiency.
  • Ability to manage multiple tasks concurrently in a fast-paced environment.
  • Proven experience in a heavy customer focus position involving technical knowledge and system troubleshooting.

Preferred Qualifications:

  • Expertise with modern Cloud IAAS/PAAS providers including AWS and GCP.
  • Familiarity with Unix and Windows Shell terminal.
  • Scripting/programming in BASH/Python or other.
  • Bachelor's degree in computer science or a related technical field, or equivalent professional work experience.

About Aurora Innovation:

Aurora Innovation is a leading technology company that is revolutionizing the transportation industry with its self-driving technology. We are committed to providing a safe and efficient transportation experience for our customers, and we are seeking talented individuals to join our team.

Why Work at Aurora Innovation?

Aurora Innovation offers a dynamic and collaborative work environment, competitive compensation and benefits, and opportunities for professional growth and development. We are committed to diversity, equity, and inclusion, and we strive to create a workplace that is inclusive and welcoming to all employees.

How to Apply:

If you are a motivated and talented individual who is passionate about technology and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are a strong fit for this role.

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