Product Support Specialist

3 weeks ago


Pittsburgh, Pennsylvania, United States Five Star Call Centers Full time
Job Summary

We are seeking a highly skilled and customer-focused Product Support Specialist to join our team at Five Star Call Centers. As a Product Support Specialist, you will be responsible for providing exceptional customer service and support to our clients, resolving technical issues, and ensuring customer satisfaction.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and chat
  • Resolve technical issues and provide solutions to customers
  • Collaborate with internal teams to resolve complex customer issues
  • Meet or exceed customer satisfaction targets
  • Stay up-to-date with product knowledge and technical skills
Requirements
  • 1 year of customer service or technical support experience
  • 1 year of previous call center or office background experience required
  • Technical savvy and ability to learn new products quickly
  • Strong communication and problem-solving skills
  • Ability to work independently and as part of a team
What We Offer
  • Competitive hourly rate of $14/hour, plus shift differential
  • Opportunity to work with a dynamic and growing company
  • Professional development and training opportunities
  • Flexible scheduling and work-life balance

At Five Star Call Centers, we are committed to providing exceptional customer service and support. If you are a motivated and customer-focused individual who is passionate about delivering outstanding results, we encourage you to apply for this exciting opportunity.



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