Customer Support Specialist

3 days ago


Pittsburgh, Pennsylvania, United States Blink Health Full time
Customer Support Specialist

Blink Health is a rapidly growing healthcare technology company that aims to make prescriptions accessible and affordable to everyone. We are seeking a highly skilled Customer Support Specialist to join our team.

Key Responsibilities:

  • Provide exceptional customer service to patients, doctors, and insurers via phone calls.
  • Offer patient care and support to accurately resolve routine and new issues.
  • Meet and exceed performance targets while maintaining confidentiality of patient and proprietary information.
  • Develop a working knowledge of company-related security and privacy practices.
  • Participate in continued education on product changes, new features, and product launches.

Requirements:

  • High school diploma or GED required, Bachelor's degree strongly preferred.
  • Customer service experience required, healthcare or pharmacy experience strongly preferred.
  • Strong verbal and written communication skills, sound technical skills, and analytical ability.
  • A passion for providing top-notch patient care and ability to work with peers in a team effort.

Why Join Us:

Blink Health is a company that deeply impacts its customers and provides services across a massive population. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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