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Client Relations Specialist

2 months ago

Gretna, Nebraska, United States Pinnacle Bank Bank of Colorado Full time
Customer Service Representative

Pinnacle Bank / Bank of Colorado is seeking a committed Customer Service Representative to enhance our customer support operations. In this role, you will be tasked with managing customer inquiries via telephone and delivering outstanding service. Your responsibilities will include assisting clients with account-related questions, troubleshooting issues, and providing guidance on our financial products and services.

Key Responsibilities:
  • Address customer inquiries regarding account management, statement reconciliation, and issue resolution
  • Maintain up-to-date knowledge of personal and commercial banking offerings
  • Encourage and inform clients about digital banking solutions, including online banking, bill payment, and mobile applications
  • Accurately input customer data into our systems
  • Support the training and development of team members
  • Be available for flexible working hours, including weekends
Preferred Skills:
  • Proficient in computer operations with strong typing skills
  • Exceptional verbal communication abilities
  • Effective problem-solving skills
  • Basic data entry and computer literacy
  • Capability to perform under pressure while ensuring confidentiality
Requirements:
  • High school diploma or equivalent
  • Preferred experience of at least 1 year in banking or customer service
Benefits:
  • Competitive salary with potential bonus incentives
  • Generous paid time off and holiday allowances
  • Comprehensive health, dental, vision, and life insurance options
  • 401K retirement plan with employer contributions
  • Access to employee assistance programs and educational support