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Customer Service Representative

2 months ago

Dearborn, Michigan, United States Percepta Full time

Job Title: Customer Service Representative

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Percepta. As a Customer Service Representative, you will be responsible for providing exceptional customer experiences, resolving issues, and delivering outstanding service to our members.

Key Responsibilities:

  • Provide insightful advice and direct support to members in need.
  • Diagnose issues and provide resolution with teaching and guidance.
  • Partner with legacy app owners for troubleshooting and resolution.
  • Research and resolve billing or payment issues.
  • Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues.

Requirements:

  • High school diploma required; Associate or bachelor's degree is a plus.
  • 3-5 years of experience in customer service, training, public relations, public affairs, sales, or marketing.
  • Fluent in Spanish and English (both written and verbal).
  • Excellent communication skills both verbal and written.
  • Savvy with the use of technology, software, and social media applications.

What We Offer:

  • Starting pay rate of $16.00 per hour; some positions may pay up to $22.00 per hour + $2.00 per hour premium for the bilingual skill.
  • Health/Dental/Vision/Life Insurance.
  • Flexible Spending Account (FSA) and Health Savings Account (HSA).
  • 401(k) with company match.
  • Vacation/Sick Time and Paid Holidays.
  • Tuition Reimbursement.
  • Employee Assistance Program.
  • Employee Discount Program.
  • Training and Development Programs (Percepta College).
  • Employee Rewards Program (Perci Perks).

Why Percepta? We take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.