Front Desk Ambassador

22 hours ago


Phoenix, Arizona, United States Hoamco Full time
Front Desk Concierge Job Description

At HOAMCO, we are seeking a highly skilled and customer-focused Front Desk Concierge to join our team at One Lexington in Phoenix, AZ. As a Front Desk Concierge, you will be the first point of contact for our residents and guests, providing exceptional service and support to ensure a seamless and enjoyable experience.

Key Responsibilities:
  • Provide administrative support to the front desk team, including responding to resident inquiries, processing packages, and maintaining a clean and organized lobby area.
  • Exercise discretion and maintain confidentiality when handling resident information.
  • Monitor security cameras and report any concerns to the General Manager or Assistant Manager.
  • Assist residents with registering vehicles, creating fobs, and filling out forms.
  • Utilize excellent customer service skills to greet visitors and residents, and manage incoming and outgoing packages.
  • Stay up-to-date on Association Community Rules and ensure compliance.
  • Participate in special projects as assigned by the General Manager or Assistant Manager.
Requirements:
  • Superior customer service skills and a positive attitude.
  • Professional appearance and demeanor.
  • Advanced communication skills, both verbal and written.
  • Ability to proactively identify issues and resolve problems before they arise.
  • Exceptional time management and ability to work independently.
  • Proficient in various computer programs, including MS Office.
  • Customer service experience required; HOA and/or Property Management experience a plus.
Work Environment and Physical Demands:

Work in a typical office environment, using a computer. Sit and/or stand for lengthy periods of time. Walking throughout the property as needed. Able to lift objects weighing up to 30 pounds.

About HOAMCO - Since 1991, HOAMCO has successfully handled every aspect of community association management, managing over 600 communities in six states and continuing to grow.


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