Front Desk Associate

3 weeks ago


Phoenix, Arizona, United States MSCCN Full time
Primary Purpose:
The primary purpose of the Front Desk Associate is to ensure that guests have an excellent hotel experience through greeting them, processing check-ins and check-outs, issuing room keys, answering questions, and addressing guest requests.

Key Responsibilities:
As a Front Desk Associate, you will be responsible for:
  • Welcoming guests and checking them in and out in a timely and efficient manner;
  • Responding to guest inquiries and resolving issues in a friendly and professional manner;
  • Providing information on hotel services, amenities, and local attractions;
  • Handling cash and credit card transactions and processing guest accounts;
  • Assisting with shuttle services and package delivery as needed;
  • Ensuring the lobby and front drive are clean and well-maintained;
  • Providing exceptional customer service and ensuring guest satisfaction;
  • Following all company policies and procedures.

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