Regional Operations Manager

4 days ago

Hartford, Connecticut, United States T Mart Full time

Job Summary:

We are seeking a highly skilled Regional Operations Manager to oversee the operations of multiple Dunkin' Donuts restaurants in the Midwest region. As a key member of our management team, you will be responsible for ensuring excellent customer service, high-quality food, and maximum profitability across all locations.

Key Responsibilities:

  • Operations Expertise: Ensure all Dunkin' Donuts operating standards are exceeded for service and quality, and that all necessary job aids are in place and followed.
  • People Management: Oversee all recruitment, training, and development of management teams, and coach and develop Restaurant Managers to ensure they have the skills and knowledge needed to succeed.
  • Financial Expertise: Oversee and ensure sales growth and that financial targets are met, and address and guide financial issues with Managers until successful resolutions are accomplished.
  • Communication: Review and keep apprised of all information relative to products, marketing, pricing, industry, and community news, and share the information with your teams to ensure understanding, action, and execution.
  • Marketing: Manage community involvement and community relations in store locations, and direct and solicit community involvement and plans for successful execution.
  • Maintenance: Ensure the regular cleanliness and maintenance of each of the restaurants in the described area, and work with internal service and repair staff, as well as landlords and outside contractors to make appropriate repairs to buildings, grounds, and equipment.
  • Development: Manage the process of opening new restaurants, including key contact for all trades in the construction and set-up of the restaurant, and organizing all staffing, marketing, and set-up for the new restaurant.

Requirements:

  • Proven success in QSR management is preferred.
  • Drive-thru service experience is essential.
  • Prior multi-unit experience required.
  • Retail experience will be considered.

Benefits:

  • Health, Dental, and Vision Insurance
  • Vacation Time
  • Flex Spending Account
  • 401K Plans
  • Bonus Pay

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