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Culinary Operations Manager

2 months ago

Hartford, Connecticut, United States Whole Foods Market IP, L.P. Full time
About the Role

We are seeking a highly skilled and experienced Culinary Operations Manager to join our Prepared Foods team at Whole Foods Market. As a key member of our leadership team, you will be responsible for driving culinary excellence and hospitality experience on the retail floor.

Key Responsibilities
  • Culinary Excellence and Culture
    • Develop and implement strategies to drive culinary operational excellence and promote a passion for food culture in the front and back of the house.
    • Communicate and model Whole Foods Market's vision and goals to team members and stakeholders.
    • Stay up-to-date on industry trends, products, and innovations to drive business growth.
    • Build a positive work environment that fosters outstanding teamwork, mutual respect, and exceptional morale.
    • Develop and maintain a high-performing team through training, mentoring, and coaching.
  • Food Production and Quality
    • Manage and expedite food production to ensure quality, presentation, and food safety are maintained at the highest levels.
    • Communicate and execute operational and store process SOPs and regional merchandising standards for all culinary programs.
    • Ensure integrity of all menu implementations and planograms.
    • Monitor and maintain in-stock levels and execute all Prime deals, promotions, and sales driving initiatives.
    • Build strong partnerships with store leadership and team buyers.
  • Hospitality and Service
    • Lead by example in promoting hospitality to all Whole Foods Market guests.
    • Serve as a culinary ambassador and elevate guests' in-store experience.
    • Maintain awareness of customer flows and needs, directing team members as necessary to satisfy and delight customers.
Requirements
  • Combined history (minimum 18 months) of professional hospitality/kitchen experience and culinary training.
  • Ability to teach and develop others in a constructive and positive manner.
  • Organized and systematic approach to work, with the ability to prioritize efficiently and delegate responsibilities.
  • Excellent communication, interpersonal, and motivational skills to build teams and customer relationships.
  • True passion for food and food safety certification (or willingness to obtain within 6 months).
  • Ability to work a flexible schedule, including nights, weekends, and holidays as required.
  • Strong technology skills, including Microsoft Office.
  • Consistent and punctual attendance.
Working Conditions
  • Standing and walking for extended periods of time, up to 8-10 hours.
  • Bending, stooping, twisting, squatting, reaching, climbing, and use of ladders.
  • Unassisted heavy lifting and/or assisted lifting to 50 pounds.
  • Physical dexterity, repetitive hand and arm motion, single grasping, fine manipulation, pushing, pulling.
  • Exposure to FDA-approved cleaning chemicals.
  • Exposure and work in varying temperatures: < 32 degrees F (freezing), 32-40 degrees F (refrigerators), > 90 degrees F.
  • Ability to work in wet and dry conditions.
  • Ability to use tools and equipment operational machinery.
  • Iteration of duties.
  • Ability to travel for training purposes or other meetings as required.