Assistant General Manager

1 week ago

Hartford, Connecticut, United States Restore Hyper Wellness West Hartford Full time
Job Description

Job Title: Assistant General Manager - Operations Lead

Company: Restore Hyper Wellness West Hartford

Job Type: Part-Time

Job Summary:

We are seeking a highly motivated and experienced Assistant General Manager to join our team at Restore Hyper Wellness West Hartford. As an Assistant General Manager, you will play a key role in supporting the General Manager in cultivating and maintaining a positive and productive work environment. You will be responsible for leading and influencing staff, managing operations, and driving sales and marketing initiatives.

Key Responsibilities:
  • People Management:
    • Assist in cultivating a team environment that provides exceptional customer service and ensures all staff members perform at a high level.
    • Lead and influence staff through motivation and leveraging individual strengths to ensure customer satisfaction and maximum productivity.
    • Assist in the management of disciplinary actions involving all Restore employees.
    • Provide in-the-moment feedback and coaching to your team when necessary.
    • Oversee the onboarding and training of all new non-medical employees.
    • Work with the General Manager to adapt your team to new system procedures, education and performance expectations.
  • Operations Management:
    • Ensure all opening and closing procedures are followed, stepping in to complete as needed.
    • Maintain a safe, clean and secure environment for all guests and employees.
    • Continuously improve operational execution through attention to detail and adherence to Restore operating standards and philosophies.
    • Act as the point of reference for general issues/concerns that may arise while the General Manager is not present.
    • Serve as an expert on Restore products and services.
    • Operate as an example, coach and guide for the team's technical skills, sales strategy and orientation toward hospitality and education.
    • Work collaboratively with the General Manager, Lead Nurse and Regional Manager to improve the store's overall effectiveness and efficiency.
    • Lead on the floor and embody Restore's core values.
    • Proactively identify and address difficult situations, manage conflict confidently and escalate issues appropriately.
    • Make timely and effective decisions regarding customer service issues.
    • Work a minimum of one weekend day per week.
    • Support the General Manager to ensure all company-wide initiatives are executed in your store.
    • Perform additional duties and responsibilities as assigned by and in the absence of the General Manager.
  • Sales & Marketing:
    • Check in with Restore members regularly to ensure they're achieving their health and wellness goals.
    • Deliver individual sales goals and motivate your team to reach their targets.
    • Work collaboratively with the General Manager to manage and exceed all sales goals for the entire team.
    • Manage declined auto-pays and follow up on expiring credit cards.
    • Follow up on missed appointments.
    • Process freezes/terminations in a timely manner and send email communication to members.
    • Assist the General Manager with store marketing and community outreach.
    • Responsible for meeting performance metrics (KPI's), revenue, ordering, inventory, payroll, cost controls and facility maintenance as set by the General and Regional Manager.
    • Assist the General Manager in planning and leading monthly team meetings.
    • Plan and promote special events for the store each month using Restore tools for effective outreach and community involvement.
    • Identify and execute opportunities for corporate partnerships and community impact in collaboration with the General Manager.
  • Company Culture:
    • Represent the brand by embodying Restore's core values and acting in alignment with the mission and vision of Restore Hyper Wellness and the Hyper Wellness lifestyle.
    • Create a fun and engaging store culture by ensuring every team member is involved, valued and recognized for his/her contributions.
Requirements:
  • You've obtained an undergraduate degree or higher.
  • You love the sales process and have a proven track record of B2B sales.
  • You have at least one to three years of management experience.
  • You're passionate about fitness, athletic achievement and general health and wellness.
  • Your verbal and written communication skills are on point.
  • You're a numbers person and can deliver action plans based on key metrics.
  • You embrace a supportive leadership role and are also a strong team player.
  • You're driven to meet monthly, quarterly and annual financial goals for yourself and your team.
  • You get joy and fulfillment from helping people feel better and live healthier lifestyles.
  • You place importance on ethics and integrity and exhibit this every day.
Benefits:
  • A competitive salary with monthly bonus opportunities.
  • Complimentary and discounted access to Restore's innovative wellness services.
  • Vacation time.
  • The knowledge that you're making a positive impact on people's lives every day.

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