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Automotive Service Advisor

2 months ago

Houston, Texas, United States Scott's Auto Repair Inc. Full time
Job Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as an Automotive Service Advisor at Scott's Auto Repair Inc.

Key Responsibilities:

  • Greet customers and assist them with inquiries, either by phone or in person.
  • Perform vehicle walk-around and documentation of customer concerns to enable technicians to properly diagnose and service the vehicle.
  • Consult with customers on applicable service specials.
  • Prioritize required services and provide options upon request.
  • Document declines for services and ask for follow-up on future service considerations.
  • Keep customers informed on completion times, service expenses, and possible changes.
  • Provide concierge support for all owner inquiries, whether phone or in person.
  • Spend quality time building relationships with customers.
  • Know the product well enough to answer characteristic and operational questions regarding customers' vehicles.
  • Perform opening and closing procedures and bi-weekly timekeeping procedures in the absence of the Store Manager.

Requirements:

  • Honest, outgoing, and career-oriented individual.
  • Excellent customer service skills.
  • Ability to work in a fast-paced environment.
  • Basic knowledge of automotive products and services.

What We Offer:

  • 5-day work week.
  • Benefits package.
  • Great base pay plus monthly bonus and spiffs.