Field Service Representative

4 weeks ago

Minneapolis, Minnesota, United States The Hillman Group Full time
Job Summary

As a Field Service Representative with The Hillman Group, you will provide exceptional merchandising services and on-site customer support to ensure that our customers receive the best possible experience. This role requires strong organizational and problem-solving skills, as well as the ability to establish and maintain effective working relationships with customers and colleagues.

Key Responsibilities
  • Travel to and among customer store locations to provide merchandising services and support
  • Maintain customer stores by ensuring displays are set to plan-o-grams, assessing inventory levels, and placing customer orders
  • Establish and maintain effective professional relationships with store personnel, including regular contact with store management
  • Conduct product training for store personnel as required
  • Improve and grow sales by securing additional store retail space and through cross-merchandising and end cap placement
  • Attend promotional days and grand openings to educate customers and employees on Hillman product lines
  • Perform physical work necessary to tear down and/or assemble store displays, including racks and other prescribed display items
  • May provide direction and supervision to temporary or support personnel assigned to assist with the reset
  • Work the schedule required, which can include time beyond a normal work schedule or on a different schedule as required by the customer and/or reset schedule
Requirements
  • High school diploma or equivalent
  • Two years of field service or merchandising experience preferred, ideally in a large-scale retail environment
  • Intermediate knowledge of Word, Excel, and Windows
  • Able to read and execute store plan-o-grams in an efficient manner
  • Strong organizational, planning, and problem-solving skills
  • Strong interpersonal and communication skills
  • Able to regularly travel to and among store locations, with occasional overnight stays as required
Work Environment and Physical Demands

This role requires the ability to work in a fast-paced environment and to travel regularly to and among store locations. The physical demands of this role include medium lifting up to 30 lbs., occasionally pushing/pulling up to 100 lbs.

The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

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