Field Services Engineer
3 days ago
Careers that Change Lives
We're seeking a skilled Field Services Representative III to join our team at Medtronic. As a key member of our navigation and intraoperative imaging products team, you'll provide remote and on-site engineering support to drive customer satisfaction.
A Day in the Life
You'll travel to sites to work with local teams, providing efficient repair and installation support to accounts within your assigned area. Your responsibilities will include installing, operating, maintaining, repairing, and modifying equipment, as well as performing maintenance and technical support on products.
Responsibilities
- Travel to sites to provide remote and on-site engineering support
- Install, operate, maintain, repair, and modify equipment
- Perform maintenance and technical support on products
- Analyze and evaluate products and related performance
- Troubleshoot and diagnose malfunctions
- Support future product integrations by performing upgrades and configuration updates
- Lead and participate in product technical repair and clinical use training
- Provide testing and validation support to the manufacturer's organization
- Keep accurate records of discussions or correspondence with customers
Requirements
- High School Diploma or equivalent required
- 4 years technician, clinical field service, or clinical customer support experience
Preferred Qualifications
- Bachelor's degree in Bioengineering, engineering, or technology field
- Previous experience as Technician/Field Services within medical device industry
- Experience with orthopedic anatomy, surgical protocol, and medical terminology
- Ability to troubleshoot with technical skills, creativity, and high discipline
- Familiarity with most commonly used test equipment
- Ability to read and understand schematics and engineering drawings
- Familiar with the FDA 21 CFR, CGMP for Medical devices
- Excellent analytical and communication skills
- Responsive problem solver and action-oriented in resolving customer issues
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