Customer Service Representative

1 week ago

Minneapolis, Minnesota, United States Classic Collision Inc Full time
Customer Service Representative

Classic Collision Inc is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support throughout the repair process.

Responsibilities:
  • Ensure every customer is greeted and welcomed promptly, professionally, and in a friendly manner via phone or in-person.
  • Explain and educate customers on the repair process, including insurance claim information and processes.
  • Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.
  • Coordinate rental car and tow companies to provide one-stop service to all customers.
  • Ensure all vehicles are delivered to customers by the assigned service advisor, and if not available, by a designated backup teammate.
  • May assist in customer communication throughout the repair process.
  • Monitor DRP assignments, estimate/repair appointments, and capture rates of assignments.
  • Follow up on all DRP assignments, present and past, to maintain sales for the center.
  • Maintain DRP logbooks and Enterprise ARMS daily.
  • Secure proper payments.
  • Assist with reconciling invoices to payables report daily and monthly (as applicable).
  • Ensure all customer comfort items are always fresh and available for customers, as well as maintaining the customer waiting area.
  • Perform other administrative tasks and duties as required to successfully meet the needs of the business.
Qualifications:
  • Must be at least 18 years of age.
  • Previous experience in customer service, sales, or other related fields is preferred.
  • Must have a valid driver's license and be eligible for coverage under company insurance policy.
  • Effective communication (written and verbal) and interpersonal skills are required.
  • Organization and multi-tasking skills, good time management, and the ability to adapt easily to a fast-paced environment.
Behaviors/Competencies:
  • Integrity - Respect and accountability at every level and every interaction.
  • Customer Service - Provide the highest level of customer service while building customer satisfaction and retention.
  • Innovation - Develops and displays innovative approaches and ideas to our business.
  • Teamwork - Contributes to building a positive team spirit and supports everyone's efforts to succeed.

Classic Collision Inc is an Equal Opportunity Employer. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and need a reasonable accommodation to search for a job opening or submit an online application, please email recruiting@classiccollision.com.

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