Customer Service Representative

3 days ago


Minneapolis, Minnesota, United States Pronto Heating & Air Conditioning Full time
About Pronto Heating & Air Conditioning

Our family-owned business has been serving the community for over 60 years, and we've learned a thing or two about providing exceptional service. We're committed to attracting and retaining the best talent, and we offer a competitive wage of $21/hour, plus a $500 stay-on bonus after 6 months. Our benefits package includes paid vacation, health and dental benefits, and 401(k) benefits.

A Day in the Life of a Customer Service Representative

As a Customer Service Representative, you'll be the face of our company, providing top-notch service to our customers. You'll be responsible for dispatching schedules, completing administrative tasks, and providing attentive customer care. You'll work closely with our field team to ensure seamless communication and efficient service delivery.

Responsibilities
  • Dispatch schedules and complete administrative tasks
  • Provide exceptional customer service via phone, email, and in-person
  • Work closely with the field team to ensure efficient service delivery
  • Prepare follow-up packets to stay in touch with customers
  • Accurately complete rebate paperwork and equipment registration
Qualifications
  • At least 2 years of verifiable customer service experience
  • Call Center Experience with great telephone and service skills
  • Bachelor's degree preferred, but not required
  • Bilingual ability a plus
  • Any home service dispatch or call center experience is a bonus
Work Schedule

We're looking for someone to work a full-time schedule, Tuesday-Saturday, with the following hours: Tuesday 7-4, Wednesday 7-4, Thursday 7-4, Friday 10-7, and Saturday 3-10. Sunday-Thursday is available as well, and one weekend shift is required.

Are You the Right Fit?

If you're a reliable, self-motivated individual with strong communication skills, we want to hear from you. Please fill out our 3-minute, mobile-friendly application. We're looking forward to meeting you



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